Disability equipment, for less!

FAQs

Hopefully this section will answer questions as they arise and serve as a guide for using the site. If you have a question that is not answered here, please get in touch using the Contact Us page.

Click on the question to go straight to the answer:

Is the service totally FREE to use? Or do I need to pay anything to list an item?

Would DisabledGear.com like to buy my mobility equipment and disability items?

How do I edit an listing once it goes live?

How do I re-list an item if it expires? (as each listing does after 90 days)

I am having problems registering / listing an item. What do I do next?

Why am I having problems putting my postcode in at registration?

Why am I having problems uploading photographs?

Why am I having problems uploading video into my listing?

How do I delete a classified once it is sold?

Can you list items for us?

How do I get a link on the DisabledGear.com Links Page?

We love the site! Can we help?!

Have we thought about doing a Wanted section?

 

The Answers to Questions We've Been Asked:

Is the service totally FREE to use? Or do I need to pay anything to list an item?

The service has been completely FREE since launch in 2009. We just believe that this service really needs to exist so we have made it work this way. If you successfully sell your item via DisabledGear.com and want to offer a donation, that would be most welcome. Since the decision to cease trading the new items, we will have to look at a way to cover our running costs. So please take advantage of this website and tell everyone you know who may also benefit from it!

Would DisabledGear.com like to buy my mobility equipment and disability items?

We do not buy or sell any disability and mobility equipment ourselves. However, DisabledGear.com is a completely free service and was created to enable individuals and organisations to sell (or donate) their equipment. It is very easy to use, though its effectiveness also relies on you creating a good listing, which will give your buyer confidence in you and the item. Before you get started, have a look at our User Tips page.

To get started, either click here or on "Sell 2nd Hand" on the Navigation Bar above.

How do I edit an listing once it goes live?

This is easy to do:

  • Just Login (yellow box on right of screen using your registered email address and password) and click on "My Account"
  • Click on "View/Edit/Delete Classified Posts"
  • Click on the "Edit" button next to the item you want to edit
  • Go through the listing process making the changes you want and then press "Confirm" on the final page.

How do I re-list an item if it expires? (as each listing does after 90 days)

You will be sent two emails (one a week before expiry and one on the day of expiry to remind you and provide you with a link to re-list your item. However, if you have deleted that email you can re-list very easily via your account!

1) Log In
2) click on My Account at top of page
3) click View/Edit/Delete Classified Postings
4) click Re-Post, next to item you wish to list.

I am having problems listing an item. What do I do next?

The site is designed to be as easy to use as possible, though we fully recognise that not everyone is confident using computers. Usually the problem is a very simple one to resolve, as it may just be a case of helping you to become familiar with the system  If you are having difficulty registering or listing an item please get in touch with us so that we can talk you through the process and make it work for you. Unless you know how to do a screen snapshot, we will probably need to talk to you, as we can't know what you are doing from a one liner email! So don't be shy: send us an email to info@disabledgear.com or message via our Contact Us page.

That said, sometimes a computer system can throw up a glitch. And if that's the case, we need to know about it as early as possible so that we can fix it. We can't know if it's going wrong unless we're told!

Why am I having problems putting my postcode in at registration?

The postcode is a strict field so that the "Search By Distance" feature works. Please avoid mixing letters and numbers in the wrong place - such as number "0" and letter "o". If you still have problems, send us an email with your postcode so we can look into and get straight back to you. We want it to work as much as you do!

Why am I having problems uploading photographs?

Most likely the size of image you are trying to upload is too big. All the photos uploaded are automatically resized to one standard size which you can see in any classified, but they need to be small enough to start with for this to happen. Bigger is just a waste here! By reducing it, you will not reduce the quality of the photograph as seen on the site. Because of the size of the image on the screen, you do not need to use the best quality when taking the digital picure.  What people see will not be affected. What IS important is how you compose the picture.

How to do it:

On a Mac (OSX):

1) View the picture you wish to upload in Preview
2) Go to Tools > Adjust Size
3) under Fit Into click on the drop down menu and click 800x600
4) Click OK
5) Go to File > Save As  
6) Then choose a name and location you'll find easily.  
7) Return to DisabledGear.com listing and repeat the adding photograph process with resized picture.

Or it may be that you are using Safari (especially Mac users). If you are having problems, please try going through the process on another web browser such as Firefox.

On a PC:

There are different versions of Windows available, and no standard application for resizing. You can try one of the following:

1. Email the photo to yourself - as, depending on which version of Windows you have, this either gives you the option to resize or automatically resizes to a workable size.

2. Contact Us, and we will work through the problem with you until we have it sorted!

Thank you.

Why am I having problems uploading video into my listing?

To insert video into your listing, you need to insert the correct snippet of code into the Insert Video box. 

  1. Find the Video you want on YouTube, Vimeo, Veoh etc..
  2. Click the "Share Button" then the "Embed" Button
  3. This will give you a piece of code that looks like this: <iframe width="560" height="315" src="http://www.youtube.com/embed/zaFZOf2QAIk" frameborder="0" allowfullscreen></iframe>
  4. Copy and Paste this piece of code (in full) into the Video Upload box in the Listing Process on DisabledGear.com
  5. Press teh "Add Video" button and wait for it to finish processing before moving to next step
If you need to go back and do this after confirming your listing, then Log In >> Click "My Account" >> Click "View/Edit/Delete Classified Posts" >> Then click the "Edit" button of the item you want to add video to and go back through the screens. 
 
Remember to press the "Confirm Listing" Button at the end
 

How do I delete a classified once it is sold?

Very easily!

1) Log In
2) click on My Account at top of page
3) click View/Edit/Delete Classified Posts
4) Click on the Delete Button to the right of the item you wish to delete. 
5) You will get a confirmation box appear on screen. Click OK.

Can you list items for us?

DisabledGear.com is designed to put you in control of your own listings. But we hope that you'll find the registering and listing process so easy that you'll recommend us to others. (The more people that know, the more buyers there'll be for sellers and the more choice for buyers.). If you cannot list your items yourself, and you do not have a friend or family member who can help, we can list the item for a small fee of £25 plus VAT. This covers our time and helps toward the running cost of this FREE service.

How do I get a link on the DisabledGear.com Links Page?

Talk to us! We will consider all websites that are clear and of use to the disabled community. Naturally, we will ask for a reciprocal arrangement. If you are a business, we will use our discretion to decide. Ultimately, we're here to make things a little better for people.

If we go ahead with a link, we will need a little visual button (jpeg format) from you which must be 149 x 68 px. 

We love the site! Can we help?!

Yes, absolutely! This site was created through need, and the response has been positive and supportive of what we set out to achieve. It will really work when everyone knows about us. We need your help to spread the word.

Direct Action you can take to help us help you:

1. Pass the website address on to friends, colleagues or someone on a low income in need of equipment. In fact there are so many people that could benefit.

2. Mention and link to DisabledGear.com on Social Media. We are on Twitter and FaceBook.

3.Telephone or email your own disability charity to tell them about us and ask them to run a small feature in their next newsletter, or give us a link from their website.

4. We have A6 flyers (same size as a postcard) and A4/3 flyers that say who we are and what we do. We'll send you a few or whole load. We'd love to hear about them appearing in local shop windows, on hospital notice boards, in elderly care homes, in charity shops, in fact anywhere you can think of. Just email or phone us and we''ll send them out with our thanks!

Have we thought about doing a Wanted section?

We are asked this question on a regular basis which shows me that there is a real need for a wide second-hand market - what we are trying to create here. New equipment is sometimes too expensive to afford people to get what they need.

I decided against a Wanted Section early on in the planning stage of development as I looked at many other Classifieds sites, and as often as not, where the feature exised, two people, wanting and selling the same item, would make their posts and not check the other sections, leaving the site looking ineffective, as neither got what they wanted. By making people do a modicum of work, the system seemed to fare better for all. That said, I know that people can post a FREE-Ad as a wanted, and I really don't mind this - provided it is not abused, and prevents the good use of the system for others.
 

For other issues or if you have repeated problems, please let us know!

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